Finishing up the eighth week at help desk, I have completed many new projects including: a letter to the principal, a Google Hangout, and an App Review. Along with that I have found the time to get progress done on my ILE. Letter and HangoutsOnce that was passed on, I worked on recording a Google Hangout about the Individual Learning Endeavor. A Google Hangout, is a Google Application where you can talk and see other people in real time, much like a Skype or Facetime call. Duolingo
Northgate Ticket SystemThe remainder of the week i was working on creating or finding a ticket system that will help improve the work flow of Help Desk once finished. First I tried creating one with google forms and spreadsheets, but after finishing the form, I realized that that system wouldn't be able to communicate and track the inputs effectively. I need a system that had more organization and also had a system where the owner could assign projects to other people on the help desk. So I turned to looking online for a ticket system. Turns out there are actually tons of ticket systems out there for people to use, but most all cost a reoccurring fee. Of the free ones, I tried a program called Spiceworks. This program could track input and problems, but it would be a lot of inefficient hassle to get others on with the system to look at the database and be assigned problems. So second I tried another program called Zoho, where we can have unlimited other "technicians" on the help desk, to be assigned and see the problems.
1 Comment
Mark A. Tobin
10/27/2015 02:20:21 pm
Excellent post Matthew and it details very clearly what you have been doing. However, there are some minor grammar errors that you need to fix. Remember to read, read and read again out loud before posting. You will catch many of those errors that you missed on this occasion. Nicely done though.
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