With the new semester comes a change with help desk. We now have a big whiteboard with all of each person's jobs listed, so everything can be kept track of easily. Personally I worked on a few smaller projects. Google Digital LiteracyAt Help Desk we are creating a set of instruction guidelines for middle school teachers to teach about cyber safety and about the students watching their presence digitally. My group was assigned to create curriculum for teaching about online scams. For more on digital literacy: http://ikeepsafe.org/educators_old/more/google/ New Ticket System?At the suggestion of Tobin, I conducted more research about potential new ticket system where a ticket could be assigned to multiple people and was still free. What I found was that all of the services that were free, required that the user download a program and host it locally, which we don't have the resources to do. So Zoho is here to stay as it is free and allows for unlimited technicians. Things to Look For This SemesterHelp Desk is doing a few projects as a whole:
0 Comments
|
AboutBi-Monthly write up of progress. Archives
March 2017
Categories |