Finishing up the eighth week at help desk, I have completed many new projects including: a letter to the principal, a Google Hangout, and an App Review. Along with that I have found the time to get progress done on my ILE. Letter and HangoutsOnce that was passed on, I worked on recording a Google Hangout about the Individual Learning Endeavor. A Google Hangout, is a Google Application where you can talk and see other people in real time, much like a Skype or Facetime call. Duolingo
Northgate Ticket SystemThe remainder of the week i was working on creating or finding a ticket system that will help improve the work flow of Help Desk once finished. First I tried creating one with google forms and spreadsheets, but after finishing the form, I realized that that system wouldn't be able to communicate and track the inputs effectively. I need a system that had more organization and also had a system where the owner could assign projects to other people on the help desk. So I turned to looking online for a ticket system. Turns out there are actually tons of ticket systems out there for people to use, but most all cost a reoccurring fee. Of the free ones, I tried a program called Spiceworks. This program could track input and problems, but it would be a lot of inefficient hassle to get others on with the system to look at the database and be assigned problems. So second I tried another program called Zoho, where we can have unlimited other "technicians" on the help desk, to be assigned and see the problems.
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These past two weeks most of my work has been on a Powtoon What is a Powtoon?What I MadeI was tasked with creating a Powtoon for Northgate Help Desk, about the class and what we have done. What have we done? We have built websites for teachers and departments. We have created many useful online technology forms such as hall passes, peer evaluations, and referrals. I eventually presented my Powtoon to the staff of NHS at the most recent staff meeting.
The Powtoon have consumed most of my time the past 2 weeks, but now it is done; it was a very fun experience to make the Powtoon and present it to the staff. I am excited to see what other great challenges that Mr. Tobin and the school has to offer. |
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March 2017
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