Week 9, 10 and 11 have seen a change in the pace and structure in help desk. From a ticket system to helping with strategic support. StructureAfter an interview with the BHS help desk, done by my classmates David Pearl and Henry Blanchelle, we decided to change the structure of the class. Now instead of having set days where we have assigned projects for each day, we are assigned tickets on a help desk ticket system called Zoho, which I set up as part of my ILE. ZohoAs my ILE, I got Zoho ticket sytem up and running for our class so now everyone can have their assigned tickets to know what work then need to complete. in this ticket system, we can assign tickets to member, which everyone in the class signed up for, and give them due dates for their problems, or tickets, to be solved, as well as the info that goes with that. Spread SheetsI also helped Ms. McClelland with creating and organizing a spreadsheet for strategic support tutors. I organized different teachers into their departments on a different spreadsheet, as well as having a master one. The original spreadsheet was very messy so I changed the formatting to be more concise and the same throughout, as you can see below. BoincFinally, along with David Pearl and Nathan Sunbury, we have up multiple old Macs that we are using to run a scientific research program called Boinc. With Boinc the program allows you to connect with one on dozens of research projects, from cancer cell research, to star identification. What your computer tually does, is process all the data captured by scientists and processes it, for science! The Powtoon I created for Help Desk is now on YouTube!
Check it out here: https://www.youtube.com/watch?v=SiEIbldEc3Y
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March 2017
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